Andrew H.
Product Manager @Sae International
Signup · Get unlimited contacts
WORK HISTORY
Product Manager @Sae International
Pittsburgh, PA, US
Leading product management of the StandardsWorks online platform, which has over technical engineering users, encompassing 750+ committees in the aerospace and ground/commercial vehicle industries. The platform is the primary content creation place for SAE standards with revenue of $40+ million annually. The platform serves the primary purpose of storing, editing, and discussing documents/topics, organizing meetings, viewing committee information, and conducting surveys. StandardsWorks also has extensive logic-based workflows to vote on ballots for drafted documents to become standards. The standards produced through StandardsWorks are distributed and sold at SAE International individually and/or as part of subscriptions. These standards are used by aerospace and commercial/ground vehicle companies to improve engineering and safety globally to benefit humanity. Accomplishments- Managed a digital transformation with on-time product launches of new software that replaced a 15-year-old legacy system - Average CES (customer effort) score of 5.3/7 with over responses- Improved efficiency of users\' time by 30% through optimizing workflows and innovative enhancements based on user feedback- Built over 10 in-application engagements to help successfully onboard thousands of users- Started a new initiative to commercialize StandardsWorks into a SaaS product for other standards development organizations that need a related platform- Won 3 awards (detailed more in the awards section of profile below) Core Responsibilities- Voice of the customer research/engagement- Writing business cases, business plans, and go-to-market strategies- Translating user feedback into product requirements and prioritizing work for an agile software team- Owning the product roadmap and strategy with company stakeholders and customers- Analyzing product usage metrics and building KPIs to track product performance- Overseeing a technical support team
EDUCATION
Penn State University
Bachelor's Degree
ABOUT ANDREW H.
My current role as a Product Manager involves managing a software platform to be a collaborative nexus and workspace platform for engineering professionals. With a robust background in geospatial data analysis, software testing, and technical customer support, my transition into product management was marked by the successful orchestration of software product launches and customer success strategies. Our team has enhanced the user experience for over engineers, facilitating the creation and revision of vital standards in the mobility industry in our platform. I am passionate about talking to users of the products I work on and taking the time to carefully listen to their feedback and ask questions to drive product innovation. I am proud to have received three awards at SAE International for my product management work and customer success strategy over the past several years. I strive to be knowledgeable on both the technical and business side of product management and enjoy continuously learning about new topics related to product management along with software development, UI/UX design, business, and artificial intelligence.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.