Andrew H.

Product Manager @Sae International

Pittsburgh, PA, US

Leading product management of the StandardsWorks online standards development platform, which has over technical engineering users, encompassing 750+ committees in the aerospace and ground/commercial vehicle industries. The platform is the content creation/revision place for SAE standards with over 3500+ currently in development. These standards are used by aerospace and commercial/ground vehicle companies to improve engineering and safety globally. Have delivered multiple product launches related to SAE standards, legacy application upgrades, SaaS and AI product initiatives, and written business plans and sales playbooks for new products. These product management initiatives are vital to the SAE standards and information products product lines. Accomplishments- Managed a digital transformation with on-time product launches of a new software platform that replaced a 15-year-old legacy system - Achieved an average CES (customer effort score) metric of 5.5/7 with over responses- Improved efficiency of users\' time by an estimated 30% through optimizing workflows and innovative enhancements based on user feedback- Built over 10 in-application engagements to help successfully onboard thousands of users- Won three awards related to product management and customer success- Wrote the business plan and sales strategy for the first MBSE-compatible digital standard, AS7140, related to using HUMS data for rotorcraft fleet management, which is a new market for SAEResponsibilities- Voice of customer research and discovery, enhancing user experience for internal and external users- Writing business plans and go-to-market strategies to develop new products and revenue- Translating user feedback into product requirements and prioritizing work for an agile software team- Creating the product roadmap and strategy with company stakeholders and customers- Analyzing product usage metrics and building KPIs to track product performance

Penn State University

Bachelor's Degree, Geography - Geospatial Information Science