Andrew Hicks
Sales Professional | Passionate About Customer Experience, Solving Technical Issues & Leading Teams to Success
- Role
- Sr in Home Sales Expert at AT&T
- Location
- Raleigh-Durham-Chapel Hill, NC, US
- LinkedIn followers
- 500 followers
Experience
Sr in Home Sales Expert
Oct 2024 — Present · Durham, NC, US
Resolve complex customer concerns including billing, service orders, maintenance, and technical support inquiries with efficiency and empathy.Apply company policies and procedures to analyze account data, complete transactions, and ensure compliance.Promote and sell products tailored to customer needs, focusing on enhancing current services and delivering long-term value.Proactively identify and troubleshoot service-impacting issues to drive customer satisfaction and loyalty.Gather and relay customer feedback to contribute to continuous service improvement.Maintain detailed records of customer interactions and service resolutions to ensure accuracy and accountability.
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