Andrew Hepburn

WORK HISTORY

EDUCATION

SKILLS

ABOUT ANDREW HEPBURN

I have always been very passionate, driven and motivated about how technology and innovation can help business achieve its objectives and I have channelled this energy to forge a successful career in IT Service Delivery. Starting as a service desk coordinator in 2008 I quickly progressing into a SDM role and I now have 10 years’ experience in working as a Service Delivery Manager across several different industries and varying size businesses. I have a successful history of introducing and developing ITIL process and methodology, often building from scratch where no previous frameworks have existed. In each, demonstrably improving service, reputation and perception of the department. I have excellent communication skills, both written and verbal which have helped me when introducing changes to ways of working and culture at all levels of business, using a range of mediums such as presentations, documentation, face to face, open forums and more. I also have long experience in relationship management, both client and supplier facing, forging strong partnerships, again operating to ITIL methodologies to ensure that SLA’s are met and often exceed. I am also passionate about people and the development of others through leadership, coaching and mentoring and I have completed a number of courses to help improve my skills in this area. I firmly believe people are a company’s biggest asset and are key to its success. I also have over 10 years of customer service and sales experience which I have also found invaluable and complimentary to achieving success in my previous roles.