Andrew Headspeath
Content Designer @CGI
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WORK HISTORY
Content Designer @CGI
London, GB
Content designer for global IT consultancy.NHS England (Nov 2023 – Present)Project: NHS e-Referral Service (e-RS)Sector: Health & Social CareSole content designer across multiple e-RS products, including the patient app, professional services, and NHS Digital website.* Delivered over 400+ NHSE-compliant screens, improving usability and aligning to NHS Design System and WCAG 2.2 accessibility guidelines.* Developed an e-RS content style guide for professional users, filling gaps left by existing public-facing NHS guidance.* Co-led a full rewrite of the e-RS website homepage with NHS teams, backed by research, analytics and user feedback.* Led and facilitated content discovery sessions, research workshops, and naming conventions across the team.* Collaborated on time-sensitive NHS App features, API integrations, and system messaging with devs and SMEs.Tools: Figma, Mural, Confluence, Bloomreach“Andy seamlessly integrated into the team. consistently delivers on commitments and deadlines, ensuring tasks are completed to satisfaction.” — Product Owner, NHS EnglandMajor UK airline (May 2023 – Oct 2023)Project: Manage Order (Digital Transformation)Sector: International AirlineLed content design for the ‘Manage Order’ customer journey, improving accessibility and reducing contact centre load.* Delivered 100+ redesigned pages across six core features for Alpha.* Designed a new special assistance flow—collaborating with airport teams, medical clearance staff, and guide dog handlers. Resulted in an SUS score of 85.7 (A rating).* Initiated and led three content research projects, working closely with user researchers and presenting findings company-wide.* Co-created a universal content glossary to standardise terminology, warnings, and legal messaging.Tools: Figma, Confluence, Mural, FigJam“Colleagues like Andy are a dream to work with… He takes pride in his work and delivers at a high standard.” — Customer Experience Planning Lead
EDUCATION
University of Glasgow
MA, English Literature
Glasgow Caledonian University
Master's degree, Multimedia Journalism
SKILLS
ABOUT ANDREW HEADSPEATH
Innovative content designer specialising in simplifying complex services across the public and private sectors. Resourceful, reliable and committed to delivering optimal outcomes to a high standard by building good relationships, thorough questioning and empathy.8+ years of experience working in agile teams, facilitating conversations, swiftly getting to the root of problems, and collaborating with team members to propose high-quality design outputs.
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