Andrew Hayford
Manager, Software Engineering
- Role
- Software Engineering Manager at Forescout Technologies Inc.
- Location
- Dallas, TX, US
- LinkedIn followers
- 500 followers
About Andrew Hayford
Experienced Director Of Customer Success with 20+ years of working across all aspects of the customer experience in the security and technology fields. I help companies to grow and maintain their customer footprint by reducing operational friction, which has resulted in a consistent customer retention and customer satisfaction rate above the 90% percentile.Some examples include:• At Cybereason, by focussing the Technical Account Management team on customer pain points was able to drive down escalations by 35%. This led to an uptick in customer satisfaction which enabled us to position new services.• At Forescout, built a global customer success organization from scratch to champion our top accounts. By bringing together, top tier product specialists and customer support managers as one team to the customer, we was able to improve our Net Promoter Score from 11 to 70+ in three years and consistently have a customer satisfaction score above 90%. This in turn generated an additional $5.5M in annual revenue for the company.I like opportunities where i can improve the customer experience and build long term relationships with customers.
Experience
Software Engineering Manager
Jan 2024 — Present · Dallas, TX, US
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.