Andrew Halstead
Head of Business Support @Switch2 Energy Limited
Leeds, GB
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Jan 2024 — Present
Head of Business Support @Switch2 Energy Limited
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Shipley, GB
EDUCATION
1990 — 1993
Sheffield Hallam University
BA Hons
SKILLS
OffshoringLeadershipCall CenterOperations ManagementService DeliveryCoachingTrainingCustomer ExperienceNew Business DevelopmentStrategyStakeholder ManagementTeam LeadershipErpCall CentersBpoTime ManagementWorkforce ManagementCustomer ServiceOutsourcingContact CentersTeamworkPerformance ManagementFinancial ServicesManagement
ABOUT ANDREW HALSTEAD
An experienced contact centre professional with over 20 years leading teams in a wide variety of sectors including transport, communications, public sector and financial services.Specialities: Coaching contact centre best practice Improving the customer journeyQuality and process improvementEffective cost management
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