Andrew H.
Platform Lead, Now Solutions
- Role
- Platform Lead, now Solutions at ServiceNow
- Location
- Santa Clara, CA, US
- LinkedIn followers
- 500 followers
About Andrew H.
In the IT industry around 20 years now and loving it. I have experience in ITSM, ITIL Certified, Service-Now System Administrator Certified and Advanced Service-Now System Administrator. I started from down the ladder as my career began and slowly began climbing up. Started as an IT technician, Web Applications Developer, and currently an IT Applications Administrator - Mange, implement, configure, develop any large scale business applications. Currently working for 3 years now as Service Now System Administrator from past to present job. Areas of Expertise-ITIL process and design improvement-Service Management-Organization Change-Requirements Gathering-Asset Management-Process Automation-Orchestration Automation-Solution Integration-Team Leadership-Implementation of Solution and Design
Experience
Platform Lead, now Solutions
Jun 2025 — Present
Key leader figure in designing AI, NextGen ServiceNow solutions, ensuring they align with business needs and technical requirements. Lead and bridge the gap between business demands and technical implementation, guiding the overall architecture, design, and integration of ServiceNow solutions- Strategic leader who plays a critical role in ensuring that ServiceNow platform solutions are effectively designed, implemented, and integrated- Provide lead subject matter expertise and design now solutions- Develop technical design documents- Strong leadership skills with the ability to lead teams, projects and mentor others- Provide excellent leadership, communication, problem solving and decision making skills- Demonstrate strong prioritization, time management and organizational skills.
Education
The University of Texas-Pan American
Bachelors of Computer Information Systems, Computer Information Systems
2007 — 2010
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