Andrew Gutsch
Technology & Analytics @ Knowledge Rhino
- Role
- Executive Technology Advisor at Optimumcx Customer Experience Solutions
- Location
- San Francisco, CA, US
- LinkedIn followers
- 500 followers
About Andrew Gutsch
I help contact centers and CX teams turn data into action—whether through analytics, automation, or AI-driven forecasting. With a background spanning operations, technology, and workforce management, I specialize in building scalable solutions that drive better performance, efficiency, and decision-making.Currently leading technology and analytics consulting at Knowledge Rhino, where I also develop Rhino Sights, our contact center reporting platform. If you\'re tackling workforce optimization, forecasting, or automation challenges, let’s connect.
Experience
Executive Technology Advisor
Optimumcx Customer Experience Solutions
Jan 2022 — Present · San Francisco, CA, US
OptimumCX is a boutique, data-centric outsourcer providing clients with an agile partnership and insights into their customers\' behavior. Capable of serving all industries with specialized experience in public utilities, B2B/B2C sales, and all aspects of SaaS.
Education
University of Nevada, Reno
Accounting and Computer Science
Skills
- Payroll
- Analysis
- Cpanel
- Inventory Management
- Microsoft Office
- Management
- Physical Security
- Adobe Creative Suite
- Customer Service
- Accounts Payable
- Access
- Quickbooks
- Loss Prevention
- Html5
- Budgets
- Wordpress
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