Andrew Guenther

About Andrew Guenther

Too many teams invest in tech that doesn’t move the needle. It has never been about features or flashy functionalities. It is about what you are trying to accomplish. Your use cases. Your initiatives. Your outcomes. Your business success.I help organizations modernize their contact center and elevate customer experience through Five9’s AI-native CX platform. I partner with CX and IT leaders to: Improve customer satisfaction and loyalty Driving revenue growth Boost agent productivity and efficiency Leverage real-time data and automation for smarter decision-making Drive scalable, cost-effective digital transformationI bring a deep understanding of the CX buying cycle and have worked with organizations across various industries guiding teams through complex evaluations, cloud migrations, and large-scale contact center initiatives.My areas of expertise include cloud-based CCaaS platforms, Omni channel, AI-driven customer engagement, AI agents, workforce management, quality management, agent assist, and solutions that enhance agent productivity and quality. I also have extensive experience integrating these platforms with leading CRM and IT service tools like Salesforce and ServiceNow, helping organizations streamline operations and achieve measurable business results.Outside of work, I’m a real estate investor, massive Seattle Seahawks & Gonzaga Bulldogs fan, EWU alum, and proud husband and dad. I believe great results come from consistency, humility, and a strong sense of purpose, both in business and in life.If you are exploring change in your contact center or simply want a second opinion on CX strategy, feel free to send me a message.“Action clarifies what speculation can’t.”\"Its about stacking days. Stacking wins over the course of time.\"-Mike MacdonaldIndustries where I have specifically helped contact centers migrate to a new CCaaS platform. Healthcare, Health Clinics, Healthtech, Medical Equipment (HME/DME), and Health Insurance Financial Services, Banking, Fintech, Lending, Payments and Tax Insurance Retail BPO Outbound Collections Energy, Oil & Gas, and Solar Software and SaaS Logistics, Supply Chain, and Storage Retirement and Actuarial Consulting NFL and Professional Sports Sports and Entertainment Gambling, Gaming and Casinos Moving and Storage Marketing Services Sales/Lead Generation Public Sector Nonprofit

Experience

1. Mid-market Sales Director

   Five9

   Aug 2025 — Present

   Delivering tailor-made, AI-driven CCaaS solutions to contact centers by partnering closely with CX and IT leaders. I focus on what you’re trying to accomplish: your use cases, initiatives, business outcomes, and ultimately, your overall business success.

Education

• Eastern Washington University

  Bachelor's degree, Finance and Marketing with a minor in Economics