Andrew Grant

About Andrew Grant

Results-oriented Customer Service professional commended for exceptional customer…

Experience

1. Financial Service Associate

   TD

   Nov 2022 — Present · Middletown, DE, US

   Focused on customer success strategies to increase product adoption. Skilled at communicating the business value of more profitable offerings to increase profitability and customer satisfaction. •Opened accounts and related product or services with the ability to handle more complex transactions.•Responsible for meeting and exceeding individual performance metrics. Recognized as a top salesperson on a frequent basis.•Engaged clients to expose the breadth of tools we had available and expand their knowledge of the platform, working to maximize business value to the client and to TD•Educated customers/team members on special pricing opportunities and company offerings.•I worked to develop deep relationships with all members of the team, including on my own team, senior leadership and clients. Often, this included working with other Team leads in the region•As the \"face\" of the platform, I was often the point of contact for the client if any issues ever arose, be it with funding, service delivery, or post-deployment. I coordinated SME\'s, meetings with the vendors, escalations - whatever it took to get projects back on track.•Fielded customer complaints and queries, fast-tracking them for problem resolution.•Consulted with customers to resolve service and billing issues•Consistently build and cultivate strong repour with customers for current and future needs.•Explained benefits, features and recommendations to maximize client retention•Understands technology concepts easily and learn quickly•Strong ability to handle multiple high priorities at once under pressure and remain adaptable as circumstances change.•Opened accounts and related product or services with the ability to handle more complex transactions•Rolled out operational improvements and solutions to deliver top-notch customer service.•Liaised cross-functionally to develop operational improvement initiatives.