Andrew Gillon
A dynamic and creative customer advocate, with extensive experience across account management, client growth, and project ownership.
- Role
- Enterprise Application Analyst at The Seer Group
- Location
- Denver, CO, US
- LinkedIn followers
- 500 followers
About Andrew Gillon
As an Innovative Problem Solver and Effective Communicator, I specialize in leveraging…
Experience
Enterprise Application Analyst
Mar 2025 — Present · Denver, CO, US
Leverage years of experience as a ServiceTitan super user, demonstrating adeep understanding of operational impacts and customer experience- Act as an internal consultant for ServiceTitan projects, providing complex solutiondesign, requirements analysis, and configuration development to meet businessneeds- Develop deep relationships with ServiceTitan resources, understand the productroadmap, and work with the vendor to resolve complex challenges affecting theenvironment- Evolve services by building and optimizing the ServiceTitan Center of Excellence- Oversee the full lifecycle of ServiceTitan, QuickBooks, and ERP systems,including system upgrades, patch management, and performance optimization- Manage relationships with application vendors and service providers, ensuringadherence to service level agreements and contract terms- Implement processes for continuous improvement and optimization of applicationperformance- Develop and maintain standard operating procedures and best practicesto maximize system usage and efficiency- Develop and deliver comprehensive training programs and manuals for end users to optimize application utilization and effectiveness, including training newhires and ongoing sessions- Build and manage a training repository for ServiceTitan and other enterpriseapplications to support ongoing user education and system adoption- Provide quality assurance over in-flight projects, ensuring alignment with modeltenant standards and consistent execution of project managementmethodologies- Act as a primary point of contact for application-related support, addressing userconcerns and facilitating issue resolution- Relay system features and updates to users after thorough testing, ensuringunderstanding and effective use- Communicate with regular performance and KPI reports, updating on progress,identifying barriers, and presenting potential solutions
Education
St. Petersburg College
Associate of Arts - AA, Business Administration and Management, General
2015 — 2016
Saddleback College
Business
2011 — 2013
Skills
- Customer Service
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