Andrew Gerard
Disney College Program | Orlando Florida
- Role
- Resort Concierge Runner at Walt Disney World
- Location
- Orlando, FL, US
- LinkedIn followers
- 500 followers
About Andrew Gerard
Grand Valley State University Hospitality & Tourism Management Student
Experience
Resort Concierge Runner
Aug 2025 — Present · Orlando, FL, US
Assisting Guests at Saratoga Springs Resort, a property with 1,320 rooms, 11+ room types (including 28 ADA types), 7 dining locations, and multiple transportation systems (bus and boat), by handling check-ins, check-outs, reservations, ticketing, and transportation needs using ROS Launch and Guest Service Suite- Anticipating and resolving Guest concerns, contributing to seamless vacation experiences and positive Guest satisfaction scores- Supporting front desk operations as runner by processing packages in Intra, delivering amenities, and coordinating with housekeeping and maintenance for timely service- Upholding Disney’s 5 Keys of Safety, Courtesy, Show, Efficiency, and Inclusion to ensure service excellence- Delivering concierge services tailored to the distinct themes and Guest expectations of Disney’s Riviera Resort, Disney’s Wilderness Lodge, Disney’s Old Key West Resort, and Disney’s Grand Floridian Resort & Spa
Education
Grand Valley State University
Bachelor of Science - BS, Hospitality and Tourism Management
2021 — 2025
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