Andrew Gaudio

Second Vice President Sr Business Operations Process Manager @GenStar Insurance Services, LLC

Stamford, CT, US

Design and implement key performance indicators and metrics, establishing tracking and communication protocols for Indexing and other G2 Operational tasks. • Collaborate with Senior Operations Management to establish cost and efficiency measurements.• Perform deep dive analytics and process mapping to drive continual improvement and efficiency in the BPOs indexing service delivery. • Serve as the indexing operational SME and internal consultant to the business leaders.• Evaluate and improve efficiencies of existing operations process for the Business services division within General Star and the Business Process Outsourcing vendors. • Document and map operations process for the Business Services Division within General Star and the Business Process Outsourcing vendors. • Train the Business Services Division associates and the Business Process Outsourcing vendors on process improvements or new operations process. • Manage process change communication with all stakeholders. • Reengineer and design new operations process for the Business Services Division within General Star and the Business Process Outsourcing vendors. • Plan and implement operations process change for the Business Services Division within General Star and the Business Process Outsourcing vendors.• Project Management

Brookfield High School

High School Diploma

Western Connecticut State University

Business Administration and Management, General