Andrew Garza

Expert in Waste Reduction & Sustainability | Driving Sustainable Solutions in Manufacturing| Strategic Builder

Role
Client Experience Manager at Shapiro
Location
Watertown, NY, US
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Andrew Garza

Accomplished, multifaceted sales and marketing leader with extensive experience in new product development, product management, market development, project management, key account manager, and customer relations. Strong sales leadership skills with a track record of building a team and collaborating with external and internal teams to achieve customer and company objectives-As the Sales Leader, I facilitated a 15% increase in sales YoY through organic growth and new business development-Sales leadership: worked with direct reports to develop account plans, forecasts, and growth strategies-Passion to understand the customer, their products, internal processes, organizational structures and inner workings-Developed key inventory management programs with customers that reduced overhead costs by 10%-Integral part of the site leadership team making executive decisions and steering the company to meet overall goals-Key customer account experience on a global scale handling up to 50 accounts simultaneously-Deep understanding of Customer Engagement processes and building new processes for the internal team to follow leading to success-Product Management experience from concept to commercialization. Extensive experience developing market insights, product road maps, pricing, costing, and market launch strategies-Extensive experience working through all levels of the Supply Chain to help ensure the end customer is satisfied.

Experience

  1. Client Experience Manager

    Shapiro

    Feb 2023 — Present

Education

  • University at Buffalo

    BA, International Business and Geography

    2004 — 2008

  • Clarkson University

    Master of Business Administration (MBA), MBA with Supply Chain Management Certificate

    2016 — 2018

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Andrew Garza — Client Experience Manager at Shapiro in Watertown, NY, US | Unifers