Andy French
What Happens When You Believe In Yourself? Systems of Systems Thinker
- Role
- Technical Support Engineer at Construction Industry Solutions Coins
- Location
- Albany, NY, US
- LinkedIn followers
- 500 followers
About Andy French
Some men seem to attract success, power, wealth, attainment with very little conscious…
Experience
Technical Support Engineer
Construction Industry Solutions Coins
Apr 2024 — Present · NY, US
The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organizations in the UK, Ireland, USA and Asia Pacific. It helps more than customers across commercial and non-profit sectors become more productive and efficient. Our products and solutions go beyond providing technology, we connect the right people with the right data, at the right time, through Access Workspace.• Help our customers with technical questions and allow them to get the most out of our software by resolving their queries in accordance with our Milestones (SLA’s)• Provide technical support via a ticket portal, telephone or email to resolve complex queries.• Develop scripts to provide new service offerings, assist with internal business process improvement and produce detailed reporting and analysis for business intelligence and a wide range of bespoke projects.• Ensure that the quality of the support meets The Access Customer Service standards by delivering against and exceeding objectives.
Education
University of Missouri-Kansas City
E Scholars, Entrepreneurship/Entrepreneurial Studies
University of Missouri-Kansas City
Bachelor’s Degree, Psychology
2015 — 2018
Skills
- Computer Repair
- Audio Mixing
- Team Leadership
- Information Technology
- Individualization
- Entrepreneurship
- Audio Engineering
- Computer Hardware
- Intercultural Communication
- Cultural Diversity
- Management
- Idea Person
- Collaborative Problem Solving
- Computer Maintenance
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