Andrew French
Senior National Support Specialist - Microbiology @Beckman Coulter Diagnostics
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WORK HISTORY
Senior National Support Specialist - Microbiology @Beckman Coulter Diagnostics
Cincinnati, KY, US
Provides on-site servicing, repair, and installation of all MicroScan, Copan WASP Advanced and WASPLab products. Provides technical support to customers on operational or maintenance aspects of system equipment. Serves as customer contact and advocate on technical and service related issues. Diagnoses system failures and determines most cost-effective solution. National Automation Specialist focusing on COPAN WASP and WASPLab products.
EDUCATION
Cincinnati State Technical and Community College
Biomedical Instrumentation and Information Technology, Clinical Electrical and Electronics Engineering
ABOUT ANDREW FRENCH
Well-rounded technical support automation engineer with proven customer assistance troubleshooting skills. Hands on troubleshooter with a solid background in electronics, computers and biological sciences. Self motivated with ability to assimilate new information in high-pressure results orientated environment. I am currently a Microbiology Automation Engineer. This is a high stress position requiring me to multi-task and troubleshoot with speed and accuracy, all while continuing to provide quality customer service. I have quickly become an integral part and lead the Company with Service on the Walk Away Specimen Processor and WASP Lab. Working with the Toshiba and Mitsubishi Robotics in the system, I have learned how to successfully troubleshoot complicated software and hardware issues.I am always looking for new and different opportunities. Feel free to reach out if you have any questions.
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