Andrew Ford
Digital Adoption Mindset | Supporting Product Releases @ SAP
- Role
- Senior Release Advisor - Cloud ERP Private & Supply Chain Management at SAP
- Location
- Wilmington, NC, US
- LinkedIn followers
- 500 followers
About Andrew Ford
As a Senior Release Advisor, I’m all about making digital enablement for customers. My mission is to help users dive into new product features with confidence and excitement. With a background in Education, I blend creative learning with a treasure trove of digital tools to create engaging websites, packaged content libraries, and captivating eLearning experiences.I thrive on teamwork, making sure customer experiences are smooth and seamless by weaving in feedback and syncing with product roadmaps. I’m on a mission to demystify complex cloud releases, and I’ve got a knack for boosting customer adoption and satisfaction. Let’s make digital adoption fun and friendly together!
Experience
Senior Release Advisor - Cloud ERP Private & Supply Chain Management
Dec 2023 — Present · Wilmington, NC, US
Curates product release information and enablement from various teams for each upgrade cycle for Cloud ERP and Supply Chain Management solutions to facilitate successful adoption of new innovations.• Leads the UX design project for Release Navigator webpages, a customer-facing digital library of release content, overseeing innovation planning, testing, through updates.• Increasing new feature adoption by developing digital adoption content to help users through difficult processes.
Education
The University of Akron
Bachelor of Science - BS, Education
2013 — 2017
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