Andrew Emmerson
Operations Engineer @ Asurion | AWS, Azure Certified
- Role
- Operations Engineer Ii at Asurion
- Location
- Nashville, TN, US
- LinkedIn followers
- 500 followers
About Andrew Emmerson
As an Operations Engineer II at Asurion, I bring over three years of expertise in…
Experience
Operations Engineer Ii
Apr 2022 — Present · Nashville, TN, US
Monitor events within the global IT environment through the timely escalation of alerts which have exceeded critical thresholds to the global support teams to avert impactful incidents* Manage the ATOC’s electronic mailbox by timely responding to inquiries, incident reports, and other pertinent communications sent to it* Effectively relay important incident updates to the global IT support teams via instant messages through the ATOC chat room or via email.* Perform daily operational duties as part of the IT organization’s “keep the business running” (KTBR) activities* Assist in the setup and coordination of conference bridges to accommodate IT support personnel for Change & Release calls, Incident Bridges, Business /Management Bridges, and other auxiliary calls as maybe required by the business* Act as the primary contact in the coordination, triage, and management of minor and major incidents from detection through resolution* Coordinate, triage, and manage critical incidents when called upon* Handle inbound phone calls to the global operations center and trigger the incident and event management procedures as needed* Monitor Application Performance Monitoring and Infrastructure Monitoring tools for events and incidents, including exceeded critical thresholds to proactively prevent incidents or to resolve incidents in a timely manner.* Perform documented triage and mitigation action for event management alerts.
Education
Mid-Continent University
Business Administration and Management, General
2012 — 2014
Skills
- Web Chat
- Data Entry
- Customer Service
- Receptionist Duties
- Leadership
- Digital Media
- Public Speaking
- Teamwork
- Digital Marketing
- Fantasy Sports
- Administrative Assistance
- Critical Thinking
- Computer Proficiency
- Communication
- People Skills
- Fantasy Football
- Account Management
- Hospitals
- Product Management
- Customer Support
- Social Media
- Office Administration
- Microsoft Word
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