Andrew Andy Dunn
Director of Operations @Dave's Hot Chicken
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WORK HISTORY
Director of Operations @Dave's Hot Chicken
Seattle, WA, US
Seattle, Tacoma, Redmond, Federal Way, Puyallup, and expanding markets• Lead one of the highest-performing Dave’s Hot Chicken organizations in the U.S, operating the #1 systemwide volume location at ~3× the national average, with sustained year-over-year growth and industry-leading throughput.• Oversight of multi-market expansion across Washington, including successful openings in Seattle, Tacoma, Redmond, Federal Way, and Puyallup, each launched with full operational readiness, staffing, training, and KPI stabilization within the first 90 days.• Implemented performance systems that improved speed-of-service, deployment, and shift execution across all units, driving consistent above-brand guest satisfaction and operational scores.• Built a scalable talent pipeline across high-volume markets, reducing leadership turnover and fast-tracking internal development for shift leaders, assistant managers, and GMs.• Partner directly with ownership on growth strategy, real estate readiness, market execution, and cross-brand alignment (Papa John’s, Gong cha), ensuring consistent standards and financial discipline across a rapidly expanding regional portfolio.
ABOUT ANDREW ANDY DUNN
Strategic multi-unit operations executive with 20+ years leading high-volume restaurant portfolios across nationally recognized brands. Currently responsible for units across Papa John’s, Dave’s Hot Chicken, and Gong Cha, with full P&L oversight, multi-market staffing, and performance execution.Delivered measurable gains across multiple brands:• Led turnaround of underperforming markets, driving double-digit sales improvement within the first 120 days.• Improved labor efficiency by 3–5% PTD across multiple regions through scheduling, deployment, and cost-control systems.• Reduced GM/AM turnover by 15–20% through structured training, accountability programs, and developmental coaching.• Launched 10+ new units across QSR, fast-casual, and beverage segments, ensuring operational readiness and brand-standard compliance.Leadership philosophy: data-driven, system-builder, relentless on standards. I specialize in stabilizing operations, elevating teams, and scaling multi-brand portfolios through clarity, structure, and disciplined execution.Focused on operational excellence, guest satisfaction, and building strong, accountable teams that deliver consistent, profitable growth across diverse markets.
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