Andrew Domino
Chief Operating Officer and Head of Marketing @Bridgeforce
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WORK HISTORY
Chief Operating Officer and Head of Marketing @Bridgeforce
Chadds Ford, PA, US
Currently Chief Operating Officer and Head of Marketing at Bridgeforce.Focused on leading global strategic operations for the entire company as well as US based and UK based clients. Additionally, have taken on Head of Marketing role for Bridgeforce. Will continue to provide innovative direction and efficiency oversight to Bridgeforce, managing teams in finance, human resources, recruiting, and client sourcing while maintaining key client side relationships domestically and internationally.
EDUCATION
Elon University
Bachelor of Science, Business Administration
ABOUT ANDREW DOMINO
As a seasoned executive with over two decades of leadership in the financial services industry, I specialize in driving operational excellence and transformative strategies across global markets. Currently, as the Chief Operations Officer for Bridgeforce, LLC, I lead our firm in providing executable solutions and spearheading large-scale change initiatives in operations, technology, and analytics.My tenure at Bridgeforce has been marked by significant achievements, including the enterprise-wide design and implementation of a target operating model and the digitization of multiple channels across banking products, resulting in enhanced efficiency, improved performance, and customer satisfaction.Prior to my current role, I served as the Chief Operations Officer for MXT Card Services, a start-up credit card and portfolio management company. My international experience extends to consulting roles with China Construction Bank in Shanghai, focusing on Contact Center Operations, Staffing Optimization, and IVR efficiency, and as the Chief Operating Officer for a joint venture with Bank of America and IXE Banco in Mexico City, where I established credit acquisition, collections, and fraud departments.Throughout my career, I have held management positions in Collections and Recovery, Credit (underwriting), Customer Satisfaction, Customer Retention, Marketing, Activation, Call Center Sales, and Training.Specialties- Strategic Operational Leadership- Risk Management and Compliance- Management Consulting and Project Execution- Design and Implementation of Operating Models- Pricing Strategy and Organizational Structure Optimization- International Start-ups and TurnaroundsI am passionate about fostering innovation and excellence, believing that the right blend of technology and talent is key to any organization\'s success. I welcome the opportunity to connect with like-minded professionals and discuss how we can drive the future of financial services together.
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