Andrew Diaz
Information Technology Manager| MSIT, Network Security, Technology Infrastructure Strategy, System Administrator
- Role
- Information Technology Manager at Protec Arisawa
- Location
- San Diego County, CA, US
- LinkedIn followers
- 500 followers
About Andrew Diaz
Experienced Information Technology Manager with a proven track record in the higher…
Experience
Information Technology Manager
Mar 2025 — Present · Vista, CA, US
Manage user accounts, licensing, permissions, and access controls· Provide training and technical guidance to employees on hardware and software usage· Ensure timely management of onboarding and offboarding responsibilities to securecompany information and assets· Stay up-to-date with emerging technologies and industry trends to recommendimprovements and innovationsPerform post-resolution follow up and document resolution· Assist in the development and maintenance of IT policies, training, procedures, anddocumentation· Support for various Microsoft products, third-party software, and cloud services· Respond timely to phone and email help desk requests to assist with first level hardwareand software support· Procure, install, repair, and troubleshoot PCs, Macs and peripherals including printers,scanners, laptops, monitors, handheld scanners· Install, configure and test workstation hardware including video cards, NICs, hard drives· Install VPN and remote solutions· Perform timely updates for workstation hardware and software upgrades as required· Recurring onsite maintenance activities· Facilitate the implementation and management of IT projects, upgrades, and systemintegrations including ERP conversions· Collaborate with external vendors and service providers to resolve complex technicalissues· Triage all help desk cases and respond / escalation of cases as required· Track all new requests to ensure they are assigned quickly and appropriately· Provide on-site and remote support via phone on / or remote session· Diagnose hardware, software, printing and network connectivity issues· Responsible for cases involving issues and errors, new hire setup and equipmentdeployment
Education
California State University, Fullerton
Master's degree
2021 — 2023
California State University San Marcos
Bachelor of Science in Business Administration - BSBA
2015 — 2018
MiraCosta College
Associate of Arts - AA
2012 — 2015
Skills
- Tableau
- Teamwork
- Powerpoint
- Microsoft Excel
- Microsoft Office
- Research
- Computrace
- Information Technology
- Marketing
- Microsoft Word
- Computer Repair
- Google Analytics
- Leadership
- Public Speaking
- Social Media
- Keyboards
- Project Management
- Team Building
- Data Analysis
- Computer Hardware
- Strategic Planning
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