Andrew Crowley
Insights Analyst Ii, Publishing Live Operations @Riot Games
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WORK HISTORY
Insights Analyst Ii, Publishing Live Operations @Riot Games
Los Angeles, CA, US
Insights lead for the launch of Player Support Live Chat and the ALPHi chatbot, Riot Games’ first player-facing genAI feature. Developed ETL pipelines to support live data and oversaw definition, measurement, and strategic targeting of all metrics. Owned forecasting and capacity planning for Riot’s Publishing Live Ops team and Player Support operations, maintaining monthly accuracy variance of +/-5%. Developed a daily and hourly forecasting process requiring cross-functional collaboration with game production and incident monitoring teams. Received an internal Golden Spatula award for cost savings of over $3M.
EDUCATION
Santa Monica College
Associate's degree, Behavioral Sciences
University of California, Berkeley
Bachelor's degree, Psychology
ABOUT ANDREW CROWLEY
I\'m an experienced data analyst and strategic advisor working in the video game industry. I have a passion for the products I work on, and seek to improve the gaming and entertainment space in my home city of Los Angeles. I use analytics and data science principles, my background in user research, and a philosophy of \"measure twice, cut once\" to solve real-world mysteries and adapt to the needs of players and customers alike.
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