Andrew Crowhurst
Operations Manager @Concentrix
Signup · Get unlimited contacts
WORK HISTORY
Operations Manager @Concentrix
GB
Operations manager responsible for the delivery of operational excellence within a Key strategic telecommunications contract in our Bredbury, Stockport site. I am currently accountable for an operational delivery of in excess of +100 FTE across an Inbound customer service/ Technical support activity. Using my vast experience of client & relationship management I have incorporated key skills attained over the last 10 years and integrate them into a successful live operation. Key Responsibilities include: • Responsible for the operational delivery against both commercial and business targets; Both internal and external. • Building and development of client relationships to support operational delivery; Identification of opportunities to drive incremental performance delivery and ROI. • Strong financial and commercial practice to ensure ROI for client and profitable business for Concentrix. • Management of business delivery and results performance, proactively reviewing current processes. • Development of individuals within the team to achieve business targets. • Possesses excellent communication and persuasion skills to positively influence others • Provides efficient, flexible and professional responses to external/internal issues in order to maintain service levels. • Building strong relationships with both internal and external clients. • Strong financial awareness and control. • Requirement to produce reports/ presentations in PowerPoint and confidently deliver to senior stakeholder both internal and external. • Delivery of KPIs through new ideas and approaches. • Improving performance and client satisfaction across campaigns.
EDUCATION
Trafford College, Manchester
Sports Studies, BTEC National DIploma
ABOUT ANDREW CROWHURST
I am currently responsible for all service assurance operations across the TalkTalk Consumer estate.(C. fte). Working with multiple partners both onshore and offshore to drive optimisation in operational performance and customer experience. Prior to my existing role I spent 16 years working in the outsourcing industry within a world class global BPO across both relationship management and senior operational leadership roles. I gained significant experience of working with blue chip brands across multiple sectors.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.