Andrew Cousins

Business Development Manager @Omningage

OMNINGAGE Connect is a next-generation contact centre desktop built for the digital age workforce. An intelligent and data-driven cloud user desktop for Amazon Connect. Effortless user Experience Promote employee engagement through an effortless experience designed for agent and supervisor personas. Improve Bottomline Improve agent productivity and AHT by alleviating inefficiencies. Omningage Connect’s open architecture allows seamless integration with various cloud and traditional CRMs and backend systems Increased FCR Rate Provide best-in-class customer service for your customers through first-call resolution and decrease your internal contact centre costs Data Visualization Help agents gain a full understanding and awareness of the situation by providing a visual presentation of the customer journey and interactions history. If you have any questions about AWS services, Amazon Connect or “Cloud Contact Centres” in general, drop me a message on a••••••••@omningage.cloud or call on 07•••••••17. Visit the website: https://omningage.cloud/