Andrew Cook
Associate Director @YouGov
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WORK HISTORY
Associate Director @YouGov
Leading the client service teams within the Product department for the Consumer and Charity sectors.Ensuring all clients are served to YouGov\'s high industry standard whilst also monitoring renewals and potential upsells are achieved.Providing \"white glove\" CS to larger accounts as well as stepping in on those deemed \"at risk.\"Working with Account Management and New Business colleagues on strategic partnerships.Developing pathways and plans for both my team and clients in their education of YouGov services and what we can offer and have newly developed.Involvement with redesigning YouGov\'s services so as to best serve clients and create new avenues for revenue growth. Directly responsible for client satisfaction and service tool engagement.Consumer client portfolio worth circa £8M.Charity client portfolio worth circa £2M.
EDUCATION
Canterbury Christ Church University
Bachelor’s Degree, Media & Cultural Studies
Bulmershe School
High School
ABOUT ANDREW COOK
An experienced and self-motivated client service market analyst, looking for new challenges and to further develop a career in building client relationships using big data within a forward moving organisation.
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