Andrew Compston

Customer Experience Assistant, Edinburgh Playhouse @ATG Entertainment UK

Edinburgh, GB

Guiding patrons to their seats, checking tickets for seating accuracy, and helping to maintain a calm and organized atmosphere in the auditorium.Providing excellent customer service by assisting with inquiries, addressing patron concerns, and ensuring a welcoming and friendly environment.Distributing programs or playbills to patrons as they enter the theatre, which provides information about the performance and cast.Operating concession stands or bars, selling refreshments, snacks, and merchandise, and handling cash or credit card transactions.Offering assistance to patrons with disabilities or special needs, ensuring they have a comfortable and accessible experience.Managing the flow of patrons during intermissions, ensuring safety, and preventing overcrowding in lobbies and restrooms.Being trained in emergency procedures, including evacuation protocols, and assisting in case of emergencies or evacuations.Maintaining communication with backstage staff to ensure a smooth transition between front of house and backstage operations.Ensuring the cleanliness and tidiness of public areas, including lobbies and restrooms, before and after performances.Monitoring for any disruptions or unauthorized activities and reporting them to the appropriate personnel.Collecting feedback from patrons regarding their experience and passing this information on to management for improvement.

The University of Stirling

Bachelor of Arts Business Stuides and Film & Media