Andrew Choi
Senior Technical Support Analyst at Visa
- Role
- Senior Technical Support Analyst at Visa
- Location
- Livermore, CA, US
- LinkedIn followers
- 500 followers
About Andrew Choi
Experienced Technical Support Analyst with a demonstrated history of working in the information technology and services industry. Strong information technology professional skilled in macOS, Windows Desktop Administration, Storage, Servers, and Management Information Systems (MIS).
Experience
Senior Technical Support Analyst
Sep 2020 — Present · San Francisco, CA, US
Engage in daily interaction to support macOS and Windows OS end-users- Support end-users, both on-site and remote- Support Microsoft Office 365 for Windows- Provide technical support resolutions in a timely manner- Setup and configure IP desk phones- Support audio/video equipment for conference rooms (Cisco Telepresence Systems and Crestron)- Troubleshoot and resolve software and hardware issues- Maintain database of asset inventory- Support an office of 300+ employees- Manage Mac environment with Casper Suite/JAMF- Resolve computer related issues using ServiceNow ticketing service- Support Microsoft Office 365 for Mac- Troubleshoot network printers- Provision and configure workstations for Windows and macOS- Support laptop and desktop users - Work closely and effectively with vendors to repair/replace defective hardware- Create knowledge base documents whenever requested upon to distribute to others- Collaborate with software engineers to work on escalated resolutions- Train IT support staff on Mac troubleshooting support and provisioning process
Education
San José State University
Bachelor’s Degree, Management Information Systems, General
2004
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