Andrew Chen
Senior Technical Support Analyst
- Role
- Senior Technical Support Analyst at Higi, A Modivcare Service
- Location
- Aurora, IL, US
- LinkedIn followers
- 500 followers
Experience
Senior Technical Support Analyst
Oct 2018 — Present · Chicago, IL, US
Provides customer support, API support, troubleshooting, and assists others in identifying and applying technical solutions.• Troubleshoot and resolve all levels of hardware, software, network, and database issues for kiosks• Responsible for working directly with 3rd parties to resolve issues.• Develops best practices to address high-trend support issues, assists in policy creation and implementation.• Responsible for ensuring electronic delivery of data results for customers across all platforms.• Provides technical leadership and training for lower level technical support analysts.• Recommend suggestions to improve efficiencies
Skills
- Smtp
- Technical Support
- Ftp
- Customer Service
- Printer Support
- Remedy Software
- Microsoft Office 2003
- Citrix
- Epolicy Orchestrator
- Active Directory
- Hardware
- Bmc Remedy
- Computer Hardware
- Fast-Paced
- Mircrosoft Office 2010
- Smb
- Remote Troubleshooting
- Troubleshooting
- Conflict Resolver
- Management
- Tcp/Ip
- Laptops
- Internet Protocol Suite (Tcp/Ip)
- Written & Verbal Communication Abilities
- Microsoft Office
- Microsoft Office 2007
- Ldap
- Networking
- Mcafee
- Windows & Mac Operating Systems
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.