Andrew Caley
Technical Design Lead - Service Recovery @HSBC
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WORK HISTORY
Technical Design Lead - Service Recovery @HSBC
Sheffield, GB
Defining the Global processes relating to service management service recovery (Event Management, Incident Management & Outage Management). translating the definitions into technical designs for implementation in service management tooling (e.g Service Now)
EDUCATION
University of Hull
Bachelor of Science - BS, Biology/Biological Sciences, General
Teesside University
MSc, IT
SKILLS
ABOUT ANDREW CALEY
I have a wealth of experience working for a large, complex and heavily regulated global company. I have held a range of roles within IT, with the bulk of my experience in leadership and management, in which, with a \'customer first\' focus, I drive strategy and continual improvement, by implementing and improving processes and functions using a data driven approach and Agile and SRE principles. I collaborate and communicate at all levels of the company and have strong leadership and influencing skills.
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