Andrew Brownson

WORK HISTORY

EDUCATION

ABOUT ANDREW BROWNSON

I turn complex platforms into clear, adopted, and valuable solutions. As a customer-centric technologist and enterprise partner, I bridge product, success, and sales to grow relationships, accelerate onboarding, and make change feel simple for every stakeholder.I’ve led trainings and product launches for diverse user groups (remote and in-person), built documentation and playbooks that streamline support, and partnered cross-functionally to identify expansion opportunities—earning trust across executive sponsors and frontline operators. I’ve coached teams through behavior change, developed scalable enablement systems, and translated technical detail into business outcomes that drive retention and growth.Focus areas:• Enterprise Customer Success & Account Management — value delivery, renewals, and expansion• Technical Enablement — prescriptive onboarding, scalable training, and user adoption• Process & Knowledge Systems — playbooks, documentation, and analytics-informed improvementsToolbox: CAD/CAM workflows; Salesforce; Jira/Confluence; Splunk, Grafana, Tableau, Quickbase, G-SuiteI lead with empathy, curiosity, and clarity—listening deeply, telling the data-driven story, and executing the next right step. If you’re scaling customer value and platform adoption, let’s connect.