Andrew Brooker

Technical Support Manager

Role
Technical Support Manager at NetApp
Location
Raleigh, NC, US
LinkedIn followers
500 followers
Information TechnologyView LinkedIn profile

About Andrew Brooker

With over 12 years at NetApp as a Technical Support Manager, I bring expertise in support…

Experience

  1. Technical Support Manager

    NetApp

    Oct 2013 — Present · raleigh-durham, NC, US

Education

  • Onondaga Community College

    Associate of Arts and Sciences (AAS), Radio and Television

    1992 — 1994

  • State University of New York at Oswego

    Bachelor's degree, Mass Communication/Media Studies

    1994 — 1996

Skills

  • IT Operations
  • Ibm as/400
  • Cloud Computing
  • Vendor Management
  • IT Strategy
  • Disaster Recovery
  • Vmware
  • Storage
  • Aix
  • IT Service Management
  • Management
  • Change Management
  • Project Management
  • Development of Employees
  • Outsourcing
  • Incident Management
  • Service Delivery
  • Technical Support
  • Process Improvement
  • Data Center Management
  • Integration
  • Virtualization
  • Computer Network Operations
  • Transition Management
  • IT Outsourcing
  • Information Technology
  • Service Management
  • Sla
  • Data Center
  • Ibm Mainframe
  • Escalations Management
  • Communication
  • Lotus Notes
  • Pmp
  • Unix
  • Windows Server
  • Solaris
  • Leadership
  • Microsoft Office
  • Windows Nt

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Andrew Brooker — Technical Support Manager at NetApp in Raleigh, NC, US | Unifers