Andrew Bowles

About Andrew Bowles

I have six and a half years of experience in a variety of areas of the IT industry ranging from Linux and Windows System and Network Administration to System Automation Scripting, Web and Software Development, Databases, IT Security, and SAN Storage Administration. I have experience managing small group projects using various models and techniques, including waterfall methodology, agile, and scrum as well as large teams from being a coach for the XtremIO Support Team and a Swim Coach.I like diving in and learning all I can about a new product or software and how it works. Thanks to my love of learning and diving in, I was made a part of the XtremIO coaching team after 12 months of my 2 year training program (G.S.A.P.) with Dell EMC. In my spare time I like to continue my learning and will usually be working on a side tech project or a new certification. My current projects include creating a small business infrastructure for a cyber-defense competition and learn how to use Amazon Web Services.

Experience

1. Designated Support Engineer - Weekend Support

   Pure Storage

   Sep 2024 — Present · Lehi, UT, US

   Supported assigned accounts as part of the BCS (Business Critical Services) Program Help to maintain a strong relationship between customer accounts and their Pure Storage Account TeamDeveloped and maintained documentation related to the environments, needs, and current/future use cases of my assigned customer accountsProvide on-call assistance to my customer accounts and the BCS team as neededTrack current customer issues and be a customer advocate when engaged with Escalated Engineering and other internal teamsProvide coaching and mentoring where needed to newer/less experienced DSE’s and TSE’sDeveloped and updated documentation and KB’s for various issuesHelped design, develop, and deliver internal tools in Bash/Shell, Python, and PowerShell for use with troubleshootingHelp to converted scripts/internal tools from shell to pythonTroubleshooting Pure Storage FlashArrays and related issues

Education

• Jasper High School

  Honors Diploma

  2006 — 2009

• Brigham Young University - Idaho

  Bachelor's Degree, Computer/Information Technology Administration and Management

  2012 — 2016