Andrew Andrawos
Cloud Solution Engineer at Microsoft. BS of computer science and MBA with cybersecurity emphasis
- Role
- Customer Success Engineer at Microsoft
- Location
- Dallas, TX, US
- LinkedIn followers
- 500 followers
About Andrew Andrawos
MBA with cybersecurity emphasis.Results-driven technical sales professional with a strong background in the software industry, including more than 3 years of experience as a Customer Engagement snd solution Engineer at Microsoft and 4+ years in the pharmaceutical industry as IT Sales support lead. Eager to leverage my technical expertise and sales acumen to drive revenue growth, technology enablement, and design wins with Intel\'s customers. I believe my business and technical experience are a great asset to pursue my career goals.
Experience
Customer Success Engineer
Jan 2024 — Present · Irving, TX, US
Customer Presales & Retention, Microsoft Advertising Services, Partner Enablement, Store Sales & Support (CAPS) is a support business unit with a portfolio of different proactive and reactive support and service teams. Support a breadth of scenarios that include helping customers buy online at the Microsoft Store, helping Small and Medium Business (SMB) customers advertise to millions of consumers on Bing, helping support partners grow their businesses, and helping acquire and retain SMB customers.Ensures customers stay informed as to the status/solution of their issue.· Resolves customer issues through problem solving, collaboration, and research. May take escalated issues as needed. · Performs in-depth product troubleshooting and remediation when needed.· Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.· Assists in the implementation of end-to-end readiness programs (e.g, mentoring, knowledge sharing or technical document creation, brown bag sessions, blogs, quality assurance checks). Develops readiness content. Mentors new Technical Support Engineers. Product/Process Improvement· Provides feedback to more senior engineers or serviceability team on functionality of products based on engagements with customers. Provides feedback to the product group for product improvement and escalates to more senior engineers to resolve.· Applies broad knowledge of automated tools being used across other technologies and products. Provides feedback for tool improvement.· Identifies and provides feedback to address process gaps in an effort to streamline processes and shares best practices broadly.· Participates in case triage meetings and/or case discussions to share knowledge with other engineers and contribute to more rapid customer solutions. Utilizes learnings from triage meetings to identify and communicate readiness needs to manager or readiness team.
Education
San Francisco State University
Minor, Mathematics
2016 — 2019
Southern Utah University
Master of Business Administration - MBA, Business Administration and Management, Cybersecurity emphasis
San Francisco State University
Bachelor of Science - BS, Computer Science
2016 — 2019
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