Andrew Allen
Customer Success Manager, Dfr Majors @Skydio
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WORK HISTORY
Customer Success Manager, Dfr Majors @Skydio
EDUCATION
University of Louisville
Bachelor of Science - BS, Justice Administration
Middle Tennessee State University (MTSU)
MBA Candidate
Nucamp Coding Bootcamp
HTML, CSS and JavaScript
ABOUT ANDREW ALLEN
I started my career in public safety, responding to calls, leading teams, and solving problems when the stakes were highest. That experience shaped how I approach Customer Success today: with urgency, clarity, and a deep respect for the people relying on the technology we deliver.In SaaS, I’ve become a partner to major law enforcement agencies across the country—helping them adopt tools that make their communities safer. I focus on outcomes, not check-ins: earning trust, driving adoption, and growing accounts through real results. Along the way, I’ve maintained 100% logo retention, exceeded NRR targets, and helped build processes and playbooks that scale success across the organization.Now pursuing my MBA, I’m committed to continuous growth and to elevating what Customer Success can look like in public safety and enterprise SaaS.
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