Andrew Abramowitz

About Andrew Abramowitz

I am strongly-focused on raising the voice of the customer within the corporate structure, presenting customer concerns and sentiments to help inspire positive changes. Self-motivated with experience as a corporate customer service manager and startup sole proprietor. Excellent communication skills with an emphasis on the generation of repeat customers, proven track record of presenting in a clear, convincing manner. Team player with a positive attitude; well-organized, detail-oriented, and efficient.

Experience

1. AVP of Technical Incident Management

   Citizens

   Apr 2023 — Present · Johnston, RI, US

   Lead and manage P1 ($7MM and above in possible losses) and P2 ($1MM and above in possible losses) restoration meetings, regarding far reaching technical degraded services, hardware failures, hard down applications, and impact to the customer experience- Create incident tickets within Service Now and GRC to document the issue internally and for external government stakeholders - documenting the incident, business and customer impact, severity, regulatory concerns, and how the issue was resolved- Partner with business leads to capture and address known long-standing recurring issues that presently are not active, but have a high probability of recurrence- Host bi-weekly service readiness meetings with all tech teams to review weekly triaged incidents to align on current org health and identify the needed action items on any outstanding incidents to drive them to restored status

Education

• Northeastern University

  Bachelor of Science (BS), Communication, General

  1998 — 2002

Skills

• Marketing
• Warehouse Management
• Sales
• Account Management
• Customer Satisfaction
• Training
• International Shipping
• Strategy
• E-Commerce
• Real Estate Transactions
• Entrepreneurship
• Management
• Team Building
• Fundraising
• Call Centers
• Customer Service
• Shipping Systems
• Social Media
• Negotiation