Andrew Jones
IT Help Desk Technician at Honda Racing/Motive Workforce | Security+ Certified | CCNA Certified
- Role
- Information Technology Help Desk Technician at Motive Workforce
- Location
- Los Angeles, CA, US
- LinkedIn followers
- 500 followers
About Andrew Jones
IT professional with hands-on training in cybersecurity, networking, and technical…
Experience
Information Technology Help Desk Technician
Mar 2025 — Present · Valencia, CA, US
Contract with Honda Racing CorporationHandle over 500+ technical support requests using ticketing system ServiceNow; document issues and resolutions with clear, actionable notes to support knowledge base growth.Maintain visibility into hardware provisioning and lifecycle replacement by coordinating with lease vendors and tracking asset status.Participate in network infrastructure upgrade projects, including topology assessments, system updates, and connectivity validation to ensure minimal downtime.Deploy enterprise applications via software deployment applications; verify Active Directory group memberships for access to specialized tools and software.Resolve complex Microsoft Teams and SharePoint issues including add-in failures, sync problems, and team/channel creation.Update Power BI dashboards and create Power Automate flows to streamline reporting, automate task execution, and facilitate real-time data exports.Provide advanced troubleshooting and support for Outlook and Microsoft Office Suite integrations, including credential management and authentication issues.
Education
Universidad Adolfo Ibáñez
Spanish
2022 — 2022
UC Berkeley Extension
Certificate
2023 — 2024
American University
Washington Semester Program
2023 — 2023
University of Arizona
Bachelor's degree
2020 — 2023
University of Arizona
Bachelor's degree
2018 — 2023
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