André Santos
Technical Support Engineer @Xiplink Inc
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WORK HISTORY
Technical Support Engineer @Xiplink Inc
Montreal, QC, CA
Promoted to Technical Support Engineer to enhance customer support and optimize product performance. I bridge the gap between clients and internal teams, ensuring seamless issue resolution. Experienced in WAN optimization, troubleshooting, and infrastructure setup in physical and virtual environments. Skilled in remote and onsite support, testing new features, and maintaining IT networks to improve service reliability.
EDUCATION
Kapi‘olani Community College
Programming, Information Technology
Northampton Community College
English Language, English Language and American Culture
Montreal College of Information Technology
AEC, Network and System Administration / Support / Helpdesk
Honolulu Community College
Network Administrator, Information Technology
ESAB
Graduate Certificate in Computer Science, Computer Network Systems
Unopar
Associate of Science - AS, Information Technology
SKILLS
ABOUT ANDRÉ SANTOS
I am a highly skilled and results-driven Support Engineer with over 15 years of experience in networking, technical support, hardware, and software. Throughout my career, I have demonstrated a proven ability to solve complex issues and contribute to the optimization of business operations. I have a strong background in customer support, troubleshooting, and system administration, with a particular focus on WAN optimization, network infrastructure design, and technical team leadership.Currently, I serve as a Technical Support Engineer at XipLink Inc, where I have been instrumental in bridging the gap between customer needs and internal teams. I am known for my strong problem-solving skills, multitasking abilities, and dedication to customer satisfaction, which has consistently contributed to the improvement of service delivery and product efficiency.My career also includes valuable experience in IT consulting, system administration, and technical support roles across diverse industries. I am passionate about leveraging my expertise to deliver innovative IT solutions and ensure the smooth functioning of network operations.
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