Andres Andy Rivera Rivera
IT Support Technician at Vertos Medical. Amateur Geopolitical Analyst and Economist, Avid Sci-Fi Reader, Life Long Automobile Enthusiast
- Role
- IT Support Technician at Vertos Medical
- Location
- Costa Mesa, CA, US
- LinkedIn followers
- 500 followers
About Andres Andy Rivera Rivera
I combine a Business educational background with self taught technical skills to address the IT needs of top producing professionals, corporate executives and their respective support staff. My goal with every encounter is to get my end users operational so they can continue to drive shareholder value for my organization. Through a combination of acquired knowledge/experience, troubleshooting methodology, research skills and (where needed) brute force I regularly solve the seemingly unsolvable.I have worked on projects such as infrastructure refreshes (network, conference rooms, office expansions or relocations, software upgrades), post M&A integration of dissimilar systems, and automation of repetive onboarding and offboarding processes. I am constantly looking for opportunities to sharpen and add to my skills and knowledge including systems administration, project management and IT leadership.
Experience
IT Support Technician
Mar 2022 — Present · Aliso Viejo, CA, US
Responsible for providing on-site support for HQ personnel and a distributed workforce of 200+ employees across the continental US.• Currently preparing IT Dept for M&A pending regulatory approval. • Azure AD and InTune administration in support of user and endpoint administration.• Development of RPA flows that include PowerShell scripts, API calls, web page automation and other flows to automate processes including user onboarding and offboarding.• Administration of ZenDesk tenant including development of views and macros to better fit IT Dept workflow. • Provide remote and onsite support including new-hire onboarding and Conference Room setup for local and visiting VIPs including Directors, Division VPs and C-Suite.• Development and maintenance of procedures including New PC Setup, Onboarding and Offboarding and Incident Response.• Set up Azure AD Virtual PC and P2S VPN to allow engineers to access SolidNetwork License server from remote locations or in office.
Education
California State University, Fullerton
Bachelors, Business Administration-Finance
2007 — 2010
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