Juan Gomez

Customer Service Representative @C&W Services

Orlando, FL, US

Providing first-rate customer service via telephone and email, supporting customers with queries, issues, or requests related to facility services.• Receiving and processing work order requests, ensuring the information is accurately captured and the right resources are allocated for the task.• Utilizing multiple CMMS systems to efficiently manage, distribute, coordinate, track, and monitor customer requests.• Maintaining strong customer relationships through regular follow-ups to ascertain customer satisfaction and provide updates on their requests.• Supporting the team and management with daily transition reports, including unresolved issues, main events, and quality program updates.• Conducting random surveys on completed work orders, generating customer satisfaction reports for management.• Collaborating with internal clients and other departments to ensure service requirements are met on time.• Acting as a team player, I am continuously developing my skills and promoting a positive work environment.Tools: Multiple CMMS Systems Microsoft Office Suite Email and Telephone Communication Customer Relationship Management (CRM) Systems Team Collaboration Software (e.g, Slack, Microsoft Teams)

UCAB - Universidad Católica Andrés Bello

Bachelor of Science - BS