Andres Garcia
Principal Technical Success Manager @Zscaler
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WORK HISTORY
Principal Technical Success Manager @Zscaler
Jackson, MI, US
Develop and maintain strong, long-lasting relationships with key stakeholders and executive sponsors.• Act as the central technical post-sales point of contact, assisting customers in adopting and maximizing their usage of Zscaler\'s solutions.• Oversee the onboarding and implementation process for new customers, and helping overcome obstacles for a successful deployment of Zscaler solutions.• Provide technical guidance and share leading practices to help customers achieve their desired security outcomes.• Utilize technical expertise and organizational skills to manage escalations, collaborating with internal teams to coordinate timely resolutions.• Conduct regular check-ins and operational reviews with customers.• Serve as the customer\'s advocate within Zscaler, representing their needs and priorities.• Deliver ongoing consultation and resources to help customers maximize the value of their Zscaler investment.• Collect customer feedback on product features, functionality, and performance, collaborating with product management and engineering teams to influence the product roadmap and drive continuous improvement.• Share industry and peer insights with customers to help them stay ahead of emerging trends and evolving challenges.• Work closely with sales, support, product, and engineering teams to align efforts and deliver a cohesive and exceptional customer experience.• Mentor and support fellow Technical Success Managers by sharing Zscaler platform knowledge and expertise to elevate the overall performance of the team.
EDUCATION
City Colleges of Chicago-Harry S Truman College
Associate in Science - Honors, Natural Sciences
ABOUT ANDRES GARCIA
Andres is a security servant leader and a team believer with extensive experience and demonstrated success delivering enterprise-wide security and compliance initiatives, project management and operational support in organizations of various sizes, environments, and cultures. Andres is always seeking continuous improvement by being humble, curious, and focused on collaboration. Progressive experience, which has developed a unique combination of technical, interpersonal, and soft skills. Comfortable fit in technical management, program management and relationship management roles. Andres serves as trusted advisor to technical staff and senior leaders.Currently Andres is a Principal Technical Success Manager at Zscaler.
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