Andres e Cruz
Technical Product Specialist- Scheduling, Planning, and Analysis at Trapeze Group
- Role
- Technical Product Specialist- Scheduling, Planning, and Analysis at Trapeze Group
- Location
- Los Angeles, CA, US
- LinkedIn followers
- 500 followers
Experience
Technical Product Specialist- Scheduling, Planning, and Analysis
Aug 2017 — Present
As a Technical Product Specialists I work with clients, Project Managers, Development, and Management personnel to ensure Trapeze products and services are delivered in a manner that leaves customers completely satisfied, while meeting Trapeze\'s business goals.Summary: •Installation and configuration of Trapeze Scheduling, Planning, and Analysis software.•Provide training or other support services for clients.•Provide consulting services for Trapeze to enable clients to move towards a more efficient transit operation.•Provide full operational reviews for Trapeze clients.•Facilitate communications between client and operations during implementation of transit service changes, to ensure communication integrity and clarity of all parties.•Identify client’s internal software issues and recommend improvements through our products and services on an ongoing basis.•Effectively communicate client issues and requirements to Trapeze internal team members to ensure total solutions are provided.•Assist client in setting short and long term scheduling, planning, and analysis requirements to ensure that Trapeze is an integral part of their long term plan in the fixed route transit sector.•Assist client in reviewing data for long term scheduling and planning purposes.Delivering superior customer service and providing best solutions by researching and assessing client needs is a primary focus. A general understanding of current transit scheduling, run cutting, and analysis technologies and a solid transit industry.
Education
Los Angeles Pierce College
Electrical and Electronics Engineering
1998 — 2002
Moorpark College
Associate's degree
2002 — 2004
Skills
- Supervisory Skills
- Scheduling Tools
- Leadership
- Project Coordination
- Transportation Planning
- Operations Management
- Quality Management
- Contract Management
- Ms Project
- Rail
- Dispatching
- Process Improvement
- Transition Management
- Team Building
- Customer Service
- Public Transport
- Project Planning
- Change Management
- Light Rail
- Transportation Management
- Strategic Planning
- Program Management
- Logistics
- Process Scheduler
- Transportation
- Staff Supervision
- Fleet Management
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