Andres Damas
Support Engineer II / Salesforce-Servicemax Collaboration at Philips Healthcare
- Role
- Support Engineer Salesforce Collaboration at Philips
- Location
- Clearwater, FL, US
- LinkedIn followers
- 500 followers
About Andres Damas
FIELD SERVICE ENGINEER / SALESFORCE ADMINISTRATOR, problem solver with the ability to analyze and evaluate problems and processes and implement solutions in a calm, organized, and efficient manner. Driven technical professional with proven highly effective customer relations and communications skills, and an established track record of learning quickly and excelling in various demanding and diverse environments. Proven performer as a team player or working independently.
Experience
Support Engineer Salesforce Collaboration
Jan 2021 — Present · Tampa, FL, US
Philips SalesForce/Servicemax Collaboration Experience (20••••22):Worked in conjunction with the Philips Salesforce Team to define Field Service Processes during the transition from inhouse software to Salesforce.Active Participation during the transitioning from Field Engineer inhouse software to Servicemax Salesforce platform. Worked in conjunction with the Philips Salesforce Team to optimize multiple Page Layout and validation fields on some Salesforce pages.Southeast Region Salesforce Champion collaboration roll (communicate and update major Salesforce changes to the rest of the SE region coworker as well as answer some basic question related with the application).Participate in the Salesforce Metric Pilot Dashboard for the PCMS modality Field Engineer.Certified Servicemax Admin SVMX101Certified Servicemaxgo (Salesforce Apps) User.Certified Salesforce Advance Administrator.
Education
Arizona State University
MECHANICAL ENGINEER, Automation
2008 — 2012
Universidad Central de Venezuela
Econometrics and Quantitative Economics
ISUM
Computer Integrating System
Skills
- Electronics
- Hardware Installation
- Labview
- Customer Service
- Point of Sales Software ( Installation and Implementation)
- Project Management
- Mechanical Engineering
- Field Technicians
- Engineering
- Security Camera System and Surveillance System
- Software Installation
- Crm
- Employee Training
- Troubleshooting
- Solution Implementation
- Automation
- Sales Engineering
- Plc Programming
- Plc
- Management
- Robotics
- Product Development
- Manufacturing Engineering
- Software Implementation
- Microsoft Solutions
- Microsoft Office
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