Andres Gutierrez

About Andres Gutierrez

I\'m a customer-focused professional with a proven track record of driving aftermarket growth by improving manufacturing, service, and supply chain capabilities. I lead strategic initiatives in fast-paced B2B environments, consistently delivering measurable business results.Throughout my career, I’ve worked closely with cross functional teams, on the ground with technicians and managers, and at the C suite level, to bridge strategy and execution. I thrive in roles where I can grow and be challenged, clearly communicate the “why,” build strong relationships, and turn insights into action.Fluent in English, Spanish, and French, and having lived in four countries, I bring a global mindset and a collaborative approach to every project. I’m currently seeking opportunities to further develop in commercial or digital customer facing roles.

Experience

1. Product Support Field Representative

   Caterpillar Inc.

   Oct 2022 — Present · Atlanta, GA, US

   Product Support Field representative covering four large dealerships across three states, executing Caterpillar\'s aftermarket strategy by managing key initiatives in parts distribution and service operations.• Led the transformation of two dealerships from 10th and 12th to 1st and 2nd rankings in North America by fostering strong relationships, implementing customized, data-driven strategies to optimize service performance, elevate customer satisfaction, and enhance overall dealer safety standards.• Facilitated expediting of critical customer backorders within a constrained supply chain by optimizing parts escalation and order management processes.• Managed portfolio of projects and developed solutions to improve order on-time fulfillment by 8.9% and increase net customer loyalty by 2%, while reducing emergency orders by 4.4%, resulting in $5.6M in savings.• Spearheaded discovery calls of Service Response programs with service and IT departments. Improved on-time technician arrivals by 8% and empowering dealerships to launch marketing campaigns showcasing service capabilities.• Aligned dealer technician growth targets with part sales objectives.

Education

• Florida State University

  Bachelor of Science (B.S.), Chemical Engineering

  2006 — 2012

Skills

• Project Management
• Microsoft Word
• Microsoft Office
• Matlab
• R&D
• Materials Science
• Microsoft Excel
• Powerpoint