Andre Roelleke

Governance, Reporting, Process, Compliance @OSTTRA

Crawley, GB

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

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WORK HISTORY

Jun 2024 — Present

Governance, Reporting, Process, Compliance @OSTTRA

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London, GB

EDUCATION

1989 — 1991

Crawley College of Technology

BTEC, Engineering (Communication, Electronic)

N/A

Purple Griffon

VeriSM Foundation, Digital Service Management

2014 — 2014

Learning Tree

ITSM ITIL Foundation v3, IT Service Management

N/A

Purple Griffon

Change Management, Change Management

2019 — 2019

ILX Group Plc

M_o_R Foundation, Management of Risk (ISO31000: 2009)

N/A

Purple Griffon

SIAM Professional, Service Integration And Management

2006 — 2006

Aim Academy

IT Service Management

N/A

Purple Griffon

BCS IT Service Delivery Manager, BCS IT Service Delivery

2020 — 2020

Purple Griffon

SIAM Foundation, Service Integration And Management

N/A

Purple Griffon

Problem and RCA techniques, Problem Management

2010 — 2010

Kepner Tregoe

IT Service Management, ITSM Problem and Incident Management

SKILLS

CobitProblem ManagementLeadershipSolarisTroubleshootingGlobal IT OperationsRoot Cause AnalysisSenior Executive LeadershipBusiness ServicesIT OperationsService NowInvestment BankingProgram TradingIT Operations ManagementFutures TradingGlobal Service ManagementService DeliveryVendor RelationshipsBusiness AnalysisFinancial ServicesItilAuditingProcess ImprovementCross-Functional Team LeadershipEquity DerivativesFront Office DevelopmentData CenterFidessaIT Service ManagementProject Portfolio ManagementChange ManagementBloombergService Delivery ManagementIncident ManagementKepner-TregoeIT SolutionsGovernanceService ManagementService DeskEquities Technology

ABOUT ANDRE ROELLEKE

Experienced Service Delivery Manager with a demonstrated history of working in different business areas.Roles- Service Delivery Management- IT Service Management- Risk Management- Senior Project Manager- Client - SIAM Head/Lead- Asset Management- Team ManagementDomains of Expertise- Service Management (ITIL)= Process & Optimisation- ITSM toolsets: ServiceNow, JIRA- Risk Management (MoR)- Delivery Management- Data Service Management- Finance and ResourcingResult-driven, customer-oriented, communication skills are my assets.

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