Andre Cleroux
Vice President, Operations Customer Experience & Operational Efficiency @Teksavvy Solutions Inc
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WORK HISTORY
Vice President, Operations Customer Experience & Operational Efficiency @Teksavvy Solutions Inc
Chatham, ON, CA
As VP of Operations, I have the responsibility of ensuring steady growth with our core services, Fibre and Fixed Wireless. I am also accountable for overseeing the customer experience when it comes to any interactions that don\'t meet our corporate objective of excellence at every contact. Most often, we specialize in escalations received through social media, chat, online review sites, the office of the executive team, legal and regulatory channels, etc. In addition to these, I am also tasked with ensuring that our online social media spaces are both timely and deliver an excellent customer experience.I lead a team of outside sales representatives, contact centre associates, customer relations coordinators and social media and chat engagement associates.
EDUCATION
St. Clair College
Business Administration and Management, General
ABOUT ANDRE CLEROUX
My focus is to foster an inclusive work culture that enables a strong development of people, and promotes the creation of custom-centric processes to ultimately increase revenue.ABOUT ME:• Accomplished executive professional with a fluency in both English and French.• Extensive experience in leadership, with a track record of cultivating strategic partnerships, and a proven ability to drive operational development.• A dedicated advocate for collaboration, I am passionate about creating a corporate culture centered around trust and innovation. • Known for thriving in high-pressure environments, I consistently achieve and surpass targets while upholding core values of trust, honesty, and respect.
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