Andre Pimentel
VP of Customer Services & Success @HuLoop Automation
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WORK HISTORY
VP of Customer Services & Success @HuLoop Automation
Auburn, CA, US
Leading Customer Services and Success end-to-end, including Professional Services, Support, Customer Success, PMO alignment, and HuLoop University. Accelerating time to value, strengthening execution consistency, improving customer adoption, and ensuring our clients fully realize the impact of our AI-based work optimization platform.
EDUCATION
NYU Stern School of Business
Master's Degree, Business Administration and Management, General
California State University, Fullerton
BA, MIS
SKILLS
ABOUT ANDRE PIMENTEL
I’m a Customer Experience and Services leader who builds and scales post-sales organizations across SMB, Mid-Market, and Enterprise B2B SaaS. I build modern, AI-enabled customer success and services organizations that scale. I specialize in owning the end-to-end customer journey: Customer Success, Support, Professional Services, Integrations, and Operations. I design scalable models that drive retention, adoption, and growth while delivering meaningful value to customers. Throughout my career, I’ve led organizations through periods of rapid growth and complexity, blending strategic leadership with operational execution. I’ve launched and scaled revenue-generating services, modernized CX through automation and AI, and partnered closely with Product, Engineering, Sales, and Finance to reduce friction and accelerate time-to-value. I’m known for building strong, globally distributed teams and creating customer-centric cultures grounded in data, accountability, and continuous improvement. My experience spans high-growth startups and scaled platforms, including leadership roles at Vividly, Shop-Ware, BirdEye, and Demandforce (acquired by Intuit). CORE COMPETENCIES-Leadership & Strategy: Customer Success Management, Customer Support Operations, Professional Services, Onboarding & Implementation, Customer Journey Design, Org Design & Scaling, Global Team Management-Customer Success Metrics: Net Revenue Retention (NRR), Churn Reduction, Customer Health Scoring, CSAT, NPS, Customer Lifetime Value (CLV), Expansion Revenue, Renewal Management-Technology & Systems: Gainsight, Salesforce (Service Cloud, Sales Cloud), Vitally, ChurnZero, WalkMe, HubSpot, Looker, MixPanel, Talkdesk, SAP, AI-Enabled Workflows, RPA, CS Analytics-Industry Expertise: B2B SaaS, CPG, Automotive, Healthcare, Financial Services, SMB/Mid-Market/Enterprise
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