André Partridge
Head of Customer Service @DPD UK
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WORK HISTORY
Head of Customer Service @DPD UK
Head of Customer Services at DPD
EDUCATION
University of Warwick - Warwick Business School
Executive MBA
Liverpool Hope University
Bachelor of Science (B.Sc.), Sports Psychology
University of Warwick - Warwick Business School
Executive MBA, Business Administration and Management, General
Loughborough University
MSc Business Analysis and Management, Business Analysis
ABOUT ANDRÉ PARTRIDGE
As a General Manager at DPD UK, I oversee the company\'s international air services and customer service teams, managing over 1 million shipments annually. I have successfully completed the merger of two departments, improved customer experience, and spearheaded the digital transformation of our international customer services. I also oversee the onboarding of a new BPO and the closure of two existing ones, ensuring seamless operations and customer satisfaction.I am passionate about creating innovative solutions to enhance customer and consumer offerings, and I have led strategic, operational and customer experience projects, including the operational changes for Brexit, the implementation of AI for International Customer Services and IOSS Implementation. I hold an Executive MBA from the University of Warwick - Warwick Business School, and a MSc in Business Analysis and Management from Loughborough University. I am skilled in operating models, stakeholder management, and change initiatives, and I am always looking for ways to improve processes and visibility in line with Design Thinking principles.
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