Andre Paquette
IT Desktop Support Specialist @ Hanna Center | CompTIA A+ Certified | YearUp United Alumni
- Role
- Desktop Support Specialist at Insight Global
- Location
- Fairfield, CA, US
- LinkedIn followers
- 500 followers
About Andre Paquette
I\'m an aspiring IT professional, looking to break into the IT field while studying at…
Experience
Desktop Support Specialist
Jul 2025 — Present · Oakland, CA, US
Performed end-to-end PC reimaging for Windows-based systems using tools such as SCCM, Autopilot, or USB deployment, ensuring standardized and secure device configurations.• Backed up and restored user data during reimaging processes to minimize downtime and preserve data integrity.• Troubleshot hardware and software issues pre- and post-image deployment, resolving errors to ensure successful rollout.• Verified device compliance with company security policies (e.g, encryption, antivirus, updates) after reimaging.• Assisted in maintaining and updating the image library to reflect the latest corporate-approved software and configurations.• Documented imaging procedures and contributed to knowledge base articles to support consistency across the IT support team.
Education
Diablo Valley College
Certificate, Dental Assisting
Year Up United
IT Help Desk Certification, Multisite Information Technology track
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