Andre Paradis
Diligent and data-driven professional with diverse expertise in project management and business analysis across various industries.
- Role
- Customer Support Analyst at Arity
- Location
- Princeton, TX, US
- LinkedIn followers
- 500 followers
About Andre Paradis
Hi, I am Andre Paradis! My history of success is directly related to my ability to…
Experience
Customer Support Analyst
May 2022 — Present
At my current role, I provide second-level technical, data, and analysis to shared mobility, insurance, and mobile publishers. I have developed departmental and cross-functional relationships to understand the customers\' needs and wants and to answer any technical questions or issues that may arise via Salesforce cases within the established Service Level Agreement (SLA). I continuly revise the library of knowledge articles and added/updated knowledge as necessary. I also host discovery calls to learn about the tools and products available to my department.
Education
Capella University
Master of Business Administration (MBA)
2017 — 2018
Vermont Technical College
Bachelor of Science - BS
2009 — 2011
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